Business Development

Customer Care Officer

Golden Skills is a leading HR consulting and recruitment agency in Uganda and East Africa, providing hiring services for the oil and gas industry and other sectors.

We are hiring a Customer Care Officer to manage our customer queries and relations of our client.

Job Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our medical, health products and services inside and out so that you can answer questions.
  • Processing medical orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Bachelor of Business Administration, Social Sciences or any other related field
  • 3 Years’ experience in Customer Relations
  • Understanding of the local language spoken in Hoima is an added advantage

Apply Now

Only qualified candidates who meet all the above requirements are asked to apply. Send your CV and all your academic documents to hr@goldenskills.co and use Customer Care Officer as email subject.

 

Application Deadline

30th May 2024